FAQ
1. What materials are the collars made of?
Collars are made with Beta Biothane and high end European crystals. Nickel, Stainless Steel, Coated Steel and Brass are used for settings and hardware.
2. How are items shipped?
Shipping is free across the website. I ship collars with insurance and tracking to most locations by default. You will receive your tracking number via email once your items are shipped. Since I ship from Canada - Australia and New Zealand shipping does not include tracking by default. It can be added at extra cost.
3. How do you set crystals?
Crystals are adhered onto the biothane, and covered with a metal rim setting that has prongs. These go through the biothane and fold over on the back, creating a smooth surface that does not catch fur.
4. What happens after I place an order?
Your order is placed in line, and I may contact you if there is need for additional clarification. When you're first on the list, I'll begin creating your items and may contact you for a final approval if there is ambiguity about the design. If everything is clear, I will simply make the item - which drastically increases the speed at which you get your collar. The collar is then photographed and shipped. I always strive to get colour-accurate representation when I send you photos, so you have the best possible idea of what you are getting and can bring up any concerns. No cats in bags! You will receive a tracking number once it is shipped. Then, once you receive your collar, I hope you enjoy it!
5. Can my collars go in the ocean?
In most cases, yes! The only items of concern are whether your collar has any colour-changing crystals. These effects are produced via special coatings that will be damaged by saltwater. If this is a factor we can work around this at the design stage.
6. What if something breaks?
I will fix anything and everything possible for the lifetime of the business.